Email Logs

Clicking Emails on the left will take you to the Email logs. This will show you all the emails sent by the system with a quick overview of the time and date, who the email was to; the type of email and the subject field. In the two last columns you will see whether the email is Pending (due to be sent) Queued (waiting to be sent), Sent (with the date and time sent) or whether it failed. 

On the top right of the screen there is a filter and refresh button to help narrow down the logs if needed. You can filter a specific date range, by the status of an email, who the email was sent to or a combination of all of these. Once you have set your filters click the Tick button. To reset your filters click the cross

Clicking on the emails timestamp (left) will load the template that was used to send the email.  This gives an overview of what the customer would have been sent. If an email has failed, the reason why it has failed is usually found here. 

Underneath the preview of the email will be the status log which will show you the audit trail of the email. First an email is created by the system and is then put in the queue of emails to be processed and sent.  If it is successfully Delivered you may also get an open receipt, however not all email platforms support this.
If an email has failed to send there is usually a reason shown below the heading Processing Error.  In this example it is because the email address is not valid. Double check the customers email and correct it as required.
You can then try to resend the email by using the Send button at the top of the report or by returning to the booking and using the Communications panel or for a results email, by clicking the registrations tab on a booking