Processing Refunds

You can mark a payment as Refunded by going to the invoice and clicking the Refund Options button. This will give you the following options:

• To card (via Stripe)
  This will automatically refund the money back to the payment card that was used to pay the invoice. You can process this from within Alpha, there is no need to take any action with Stripe. This usually incurs a Stripe processing fee, so you'll need to refer to Stripe on the cost of this. You will also need the available balance in your Stripe account to process the refund. If there are insufficient funds in your Stripe account, the refund will show as Pending, until their is sufficient funds to cover the refund amount. 

• To Account
  This will refund the money to their Alpha Profile to be spent on future event entries. There is no fee for this, except the original Stripe fee to deposit the money to your bank account if it was paid via Stripe. This credit is just for your club and cannot be used at any other club. 
  
  Note: You can choose to show a competitor their account balance in their profile from your Account Settings: 

• Cash, Bank Transfer or External Card Machine
  This will mark the invoice as being refunded via the respective option, but the system does not move any money that may be in your account i.e. If you are refunding them by bank transfer, you'll need to process this refund via your Bank