Frequently Asked Questions

Here are some of the common questions we get asked:

Q: I have a question or comment about Live Streaming

Then your question is not for us. Alpha Timing provides the timing and entry software for clubs and tracks, not the live stream. You should direct your enquiry to Alpha Live

Q: My results/entry is wrong – who should I contact?

If there is an issue with the results on our results website or your entry information is wrong, you will need to contact the club or circuit in question. We create the software, not the results which are stored on the timing laptop. Any discrepancies you have should be directed to the Club’s competition secretary or Circuit Management. You can usually find these at the bottom of the Club’s login page or website.

Q: Do I need a different login for another club that uses Alpha?

No – your Alpha login is universal and you should use the same email address that you use at one club with another, including the Alpha Racehub app. Creating a new account with a different email address will often lead to duplicate drivers being created for each club, causing issues with Memberships, Race Numbers and Championship standings. Please contact your local club if you need to make changes to your account.

Q: I can't launch the Racehub app on my Android device - what can I do?

If you are having an issue launching the Alpha Racehub app on your Android device, please see this article.

Q: How do I change the email address I use for Alpha?

You can change your email address by logging in to any club that uses Alpha and clicking the Edit Profile button (1) in the top right of the screen. On your profile next to your current email address is a Change Email button (2). Enter your new address and your password to confirm the changes. If you are unable to access your email address, please contact your club who will be able to reset it for you. 

Q: What transponder do I need?

The type of Transponder you need will be specific to each club or circuit. Usually, the club’s Entry Form will give you an example of the Transponder in use. For travelling championships this could change from venue to venue, or be provided for you, so speak to your club before purchasing anything.

Q: Why is the Circuit timing different to my Alfano/Mychron lap timer?

The circuit’s timing system and the lap timers are using different methods to calculate lap times. Circuits will use an antennae system installed into the circuit that uses radio waves to detect a transponder and estimate a kart's time and position over these detection loops. This is then recorded with a timestamp which our software interprets into your lap time. The accuracy of this depends on many factors including the quality of equipment, the installation of detection loops, the placement of transponders, and weather.

Lap timers typically use GPS to calculate your relevant position a certain number of times a second. They use this position to calculate the time you were last in that position or through waypoints that you configure. A lap timer set to 10Hz would be accurate to 0.1 of a second. Some older lap timers use a magnetic read valve that is activated as it goes over specific measuring points on the circuit (if installed).